R.A. ARMAMENT supplies high quality gel blaster parts and accessories direct to the Australian and International markets. We also work with our customers to source those “hard to find” parts and “one off” orders.
1. Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
4. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
5. Shipping
To return your product, please contact us at [email protected].
Should the product be found defective, the buyer is not responsible to pay the shipping costs. If you receive a refund, the cost of return shipping will be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest using a trackable shipping service or purchasing shipping insurance. The return shipping is the customer’s responsibility.